Last updated: November 9, 2026
Before You Purchase
Review the selected plan, book allowance, page limit, price, and any refund terms shown at checkout. Studio plans are paid once for access for the life of My Kids Book Studio. AI provider usage is separate and is paid to your provider.
Refund Terms For Your Order
The refund policy expressly shown and agreed to at checkout applies to your purchase, together with any rights required by law. This page does not add a money back guarantee or a fixed refund window. If refund terms are unclear before purchase, email support@darkcore.ai before completing your order.
Request Help With A Purchase
Email support@darkcore.ai with the email used for your purchase, your order reference, the purchase date, and a short explanation of the issue. We can review access problems, incorrect charges, duplicate orders, and refund questions. Do not send card numbers, passwords, or API keys.
Orders Through A Sales Platform
If your receipt identifies a separate payment or sales platform, that platform may provide an order support or refund process. Keep your receipt and follow the instructions supplied with your order. Contact us if you need help identifying the right process.
AI Provider Charges
Charges from your AI provider are separate from your studio purchase. Questions about those charges must be handled with that provider under its own billing terms. A studio refund, if applicable, does not automatically refund provider charges.
Your Legal Rights
Nothing on this page excludes mandatory consumer rights, including any remedy that applies to an unauthorised charge or a service that fails to meet legal requirements.